The Travel Agent Kiss of Death

Greek Helmet, British Museum, London

Greek Helmet, British Museum, London

This is *not* a rant about travel agents. I’ve mostly always had very positive encounters with these knowlegable and lovely people that help me book trips and hotels. I do like to do my research online and I will often book things myself but if I have a larger combination of things to book, I will drop in to an agency and use their expert services. It’s done me well in the past, too. They have obtained some good hotel deals and can get flight bookings in combinations that the airline and booking sites don’t always present¬† after a search.

No, the “kiss of death” is me.

Over the past 25 years or so, I can tell you that nearly every travel agent I’ve ever used leaves me one way or another. They change branches, they retire, they just disappear and most recently, the whole agency closed down. I’m telling you, I’m getting paranoid.

Some people tell me they’ve used the same agent for decades. Lucky them! I never have managed to built up a rapport with a travel agent. I have a cousin that was a travel agent but I didn’t dare use her services for fear of her losing her job! I think the most I’ve ever used any individual agent was twice. The third time I went to book something, I hear “Oh they don’t work in this office anymore”. Of course they don’t.

I really don’t think it’s me that drives them away. Most of my bookings are straight forward. I’m not forceful, or pushy and I’m always polite. My credit card has never been declined (yet! knocking on wood just to keep the Travel Gods on my side).

I’ve been using the Flight Centre branch near my office over the last few years even when one of the agents I’ve used has moved on. I came into the shopping area at work one Monday morning a few weeks ago and the whole office was closed and the glass storefront papered up. There was no warning sign that I remembered seeing. I just shook my head, not really very surprised.

There’s still an agency in the shopping area and another one across the street. I’m going to be planning a trip for late this year. Do I dare? In fact, I probably won’t need flights booked because I’m going to be using Aeroplan points for one of the main flights and my best friend’s husband who works for another airline, offered to try to get us tickets on our other flight at a discount. All I need from there is deciding when I will need hotels and possibly a rental car for one or two days. Still, they can find good deals on hotels that may not be available online. That’s happened to me before.

We need a plan first. Then we will have to pick the hardiest looking agent, not one too near retirement age and not one too new. Someone tenatious, someone “hard”, someone with staying power. A Warrior.

The quest continues.

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